Privacy Policy

Business Information

This Privacy Policy applies to Tech Finder Support, a service brand operated by Koimiinfocom Pvt Ltd.

1. Introduction

Tech Finder Support is committed to protecting the privacy of visitors, customers and individuals who contact us through our website.

This Privacy Policy explains what information we may collect, how we use it, how we protect it and the choices available to you when using our website and services.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Name
• Email address
• Phone number
• Printer brand and model
• Details about your printer problem
• Service or purchase requirements
• IP address
• Browser and device information
• Website usage and analytics information
• Information voluntarily submitted through forms or other communication channels

3. How We Use Your Information

Information we collect may be used for legitimate business and service purposes, including:

• Responding to support and service inquiries
• Understanding printer problems and technical requirements
• Providing printer troubleshooting assistance
• Providing printer setup and connectivity assistance
• Discussing printer repair and maintenance services
• Responding to printer sales and purchase inquiries
• Communicating about requested services
• Improving website functionality and user experience
• Measuring website and advertising performance
• Preventing fraud, misuse and unauthorized activity
• Maintaining appropriate business records

4. Support Requests & Contact Forms

When you submit a support request or contact form, the information you provide may be used to understand your printer issue and contact you regarding the requested service.

For example, printer model and problem information may help us understand your requirements before discussing available support options.

We do not sell your personal information to third parties.

5. Cookies & Tracking Technologies

Our website may use cookies, tags, pixels and similar technologies to support website functionality, understand visitor activity and measure marketing performance.

Cookies may be used to remember preferences, understand website traffic and measure interactions with advertising campaigns.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. Google Ads & Advertising Measurement

We may use Google Ads and related Google advertising technologies to promote our services and measure the effectiveness of our advertising campaigns.

Google Ads conversion tracking may use cookies or similar technologies to help us understand when visitors interact with our website after viewing or clicking an advertisement.

Advertising and measurement technologies are used to evaluate campaign performance and improve our marketing activities.

7. Analytics

We may use website analytics services to understand website traffic, visitor interactions, page performance and general usage patterns.

Analytics information may include browser type, device information, pages visited, approximate location derived from technical information and website interaction data.

8. Lead Management & CRM

Information submitted through website forms may be stored or processed through customer relationship management (CRM), lead-management or communication systems.

This information may be used to manage inquiries, communicate with customers and provide requested support or services.

9. Remote Technical Support

If remote technical assistance is requested, we may use remote-support software or other appropriate technical assistance tools.

Remote access is provided only with the customer's authorization.

Customers should avoid sharing passwords, banking information, payment credentials or other unnecessary sensitive information during a remote support session.

10. Third-Party Services

We may use third-party service providers for services such as website hosting, analytics, advertising measurement, CRM, communication, payment processing, security and technical support.

These providers may process limited information when necessary to provide their services.

Third-party services are subject to their own privacy policies and terms where applicable.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide requested services, maintain business records, resolve disputes, prevent fraud and comply with applicable legal obligations.

13. Sharing of Information

We may share limited information with service providers when necessary to operate our website, manage customer inquiries, provide requested services, process payments, maintain security or perform advertising and analytics.

We may also disclose information when required by law, legal process or to protect our rights, customers, website or business operations.

14. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction or deletion of information we hold about you.

To submit a privacy-related request, contact us using the contact information provided below.

15. Children's Privacy

Our website and services are intended for general users. We do not knowingly request unnecessary personal information from children.

16. Independent Service Provider

Tech Finder Support is an independent third-party printer support service operated by Koimiinfocom Pvt Ltd.

We are not affiliated with, authorized by, sponsored by, or endorsed by HP, Canon, Epson, Brother or other printer manufacturers.

Manufacturer and product names may be used only to identify compatible products or services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.

Updates will be published on this page with a revised effective or updated date.