Refund & Cancellation Policy

Business Information

This Refund & Cancellation Policy applies to Tech Finder Support, a service brand operated by Koimiinfocom Pvt Ltd.

1. Introduction

We aim to provide clear information about our services, pricing, cancellations and refunds before a customer authorizes a paid service or completes a purchase.

This policy explains how cancellation and refund requests may be handled for printer support, technical assistance, repair-related services and printer purchases.

2. Services Covered

This policy may apply to the following services or transactions, depending on the specific service agreement:

• Printer troubleshooting and consultation
• Printer setup and installation assistance
• Wireless printer and connectivity assistance
• Driver and software assistance
• Remote technical support
• Printer repair and maintenance services
• Printer sales and related product purchases

3. Pricing & Confirmation Before Payment

Applicable service fees, product prices and other charges should be communicated or confirmed before payment where reasonably possible.

Customers are encouraged to confirm the service scope, applicable charges and any relevant conditions before authorizing paid work.

4. Technical Support & Consultation

For technical consultation, troubleshooting or support services that have already been delivered, refund eligibility may depend on whether the service has already been performed.

Once a support session or consultation has been completed, the applicable service fee may generally not be refundable unless otherwise agreed or required by applicable law.

If a customer believes that a service was not delivered as agreed, they should contact us promptly so the matter can be reviewed.

5. Remote Support Services

If a customer authorizes a remote technical support session and the session has already commenced or been completed, refund eligibility may depend on the amount of service already provided.

Customers should raise cancellation requests before the support session begins whenever possible.

6. Printer Repair Services

Repair services may involve diagnosis, labor, replacement parts or other work.

If repair work has already been authorized and performed, charges for completed work, labor or parts may not be refundable except where otherwise agreed or required by applicable law.

If a repair cannot reasonably be completed due to unavailable parts, technical limitations or other circumstances, the customer will be informed of the available options.

7. Printer Sales & Product Purchases

Refunds or cancellations for printer purchases and related products are subject to the applicable order, product, manufacturer and seller conditions communicated at the time of purchase.

Customers should inspect product information, model, specifications, quantity and applicable charges before confirming an order.

Where a product is supplied by a third-party seller or manufacturer, the applicable seller or manufacturer return and warranty conditions may also apply.

8. Cancellation Requests

Customers may contact us as soon as possible if they wish to cancel a service request or order.

Cancellation eligibility may depend on whether the service has started, whether work has already been completed, whether parts have been ordered and whether a product has already been dispatched or delivered.

To request cancellation, contact:

• Email: support@techfindersupport.com
• Phone: +1-917-970-9139

9. Refund Eligibility

Where a refund is applicable, eligibility may depend on the following factors:

• Type of service or product purchased
• Whether the service has already started
• Whether the service has already been completed
• Whether parts or products have already been ordered
• Whether the product has already been shipped or delivered
• Applicable seller or manufacturer policies
• The specific terms agreed before purchase
• Applicable consumer protection laws

10. Charges That May Not Be Refundable

Depending on the circumstances and applicable law, the following may not be refundable once incurred:

• Completed technical support sessions
• Completed consultation services
• Labor already performed
• Parts already purchased or specially ordered
• Third-party charges that cannot be recovered
• Products that are not eligible for return under the applicable seller or manufacturer policy

11. Refund Request Process

To request a refund, please contact our support team with the following information where available:

• Customer name
• Email address or phone number used for the transaction
• Order or transaction reference, if available
• Date of purchase or service
• Reason for the refund request

We may review the transaction and contact you if additional information is required.

12. Refund Processing

If a refund is approved, it will generally be processed using the original payment method where practical and permitted.

The time required for the refund to appear in your account may depend on the payment provider, bank, card issuer or other financial institution.

We cannot control processing times imposed by third-party payment providers or financial institutions.

13. Service Outcome

Technical troubleshooting and repair services are performed based on the information and circumstances available at the time.

We do not guarantee that every printer issue can be resolved or that a particular repair will produce a specific outcome.

14. Policy Updates

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices or applicable requirements.

The latest version will be published on this page.